Refund Policy
Effective Date: 06/14/2024
At ADK Designs & Kitchens, we strive to ensure you are fully satisfied with your purchase. If you are not completely satisfied with your order, please review our refund policy for details on how to request a refund.
1. Eligibility for Refunds
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Custom Orders: As our products are often customized to your specifications, custom orders are generally non-refundable unless there is a defect or issue with the workmanship.
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Non-Custom Items: If you are not satisfied with a non-custom item, we offer a refund within 15 days of receiving your order. Items must be unused, in original condition, and in their original packaging.
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Damaged or Defective Items: If your item arrives damaged or defective, we will gladly offer a refund or replacement. Please contact us within 10 days of receiving the item with photos of the damage or defect.
2. How to Request a Refund
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To request a refund, please contact us at info@adkcabinetry.com within 10 days of receiving your order. Be sure to include your order number, details of the issue, and any relevant photos (for damaged items).
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For non-custom items, once we approve the return, you will receive instructions on how to send the product back to us.
3. Refund Process
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Once we receive and inspect the returned item (if applicable), we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method. Please note that it may take 14 business days for the refund to appear in your account, depending on your bank or payment processor.
4. Return Shipping Costs
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Non-Damaged/Non-Defective Items: The customer is responsible for return shipping costs. We recommend using a trackable shipping service for your return, as we cannot guarantee that we will receive the returned item.
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Damaged or Defective Items: We will cover the return shipping costs for damaged or defective items.
5. Changes to Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the updated policy will apply to all new orders placed after the update.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
ADK Designs and Kitchens